Maintenance Support Service

We care your needs, your feeling

DCL devotes to provide high quality and comprehensive service. In any case that you wish to raise enquiries on  support service such as emergency call, site inspection service, service enhancement, system enhancement recommendation, service satisfaction level, complaints, billing, service charges, and other service information etc, please feel free to call our service hotline, our customer service for assistance.

 

Service commitment

DCL provides quality onsite preventive maintenance service regularly by qualified engineers/ technicians for pro-active checking, clean up and diagnostic health testing to ensure the environment facilities can be operated normally.

DCL emergency support service is 7 days x 24 hours, and other option for your choice. We have internal escalation flow controlled.

 

Dedicated helpdesk service

DCL dedicates local phone hotline for supporting and trouble shooting services.

 

Dedicated engineer

DCL offers a comprehensive IT service assurance plan service. Our experienced engineers are well trained with skills. They are able to deal with potential complicated problems effectively.

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