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  We care your needs, your feeling
DCL devotes to provide high quality and comprehensive service. In any case that you wish to raise enquiries on any support service such as emergency call, site inspection service, service enhancement, system enhancement recommendation, service satisfaction level, complaints, billing, service charges, and other service information etc, please feel free to call our service hotline, our customer services executive will be pleased to offer assistance.

 

Service commitment
DCL customer service is certified by ISO9000:2008. We provide quality prevent maintenance service which meets your requirement. The On-site preventive maintenance will be scheduled regularly by qualified engineers/ technicians for pro-active checking, clean up and diagnostic health testing to ensure the environment facilities can be operated normally.

DCL emergency support service is 7 days x 24 hours, and other option for your choice. The hotline response time is within 1 hour while the on-site service time is within 4 hours. We have internal escalation flow controlled.

 

Dedicated helpdesk service
DCL dedicates local phone numbers for supporting service. There is unlimited hotline service and troubleshooting supported by phone.

 

Dedicated engineer
DCL offers you a comprehensive IT service assurance plan service. Our experienced engineers are well trained, and know your server room well. They are able to deal with potential complicated problems effectively.

DCL will customize a special service team especially for your computer room maintenance support service as well as enhancement service.






Hong Kong Headquarter :
Room 1206-07, 12/F, Nanyang Plaza,
57 Hung To Road, Kwun Tong,
Kowloon, H.K

Tel: (852) 2708 1828
Fax: (852) 2708 1611
China Office :
Room 2608, East Tower,
Yangcheng International Commercial Centre,
No. 122 Ti Yu Dong Road, Guangzhou, PRC

Tel: 020-38878064
Fax: 020-38878254
Enquiry Hotline
Tel: (852) 2113 2968
Email: marketing@dcl.com.hk
Maintenance Support Service
Tel: (852) 2113 2992